FREQUENTLY ASKED QUESTIONS
What is your Standard lead time?
Our Standard turnaround time is 8-10 business days to print and ship after the approval on final specification sheet which will be shared prior forwarding job to production.
How fast can you deliver my boxes?
We do have Rush service and can deliver your boxes in just 4-6 days by charging 15% of your actual order amount.
Can I print my own artwork on the boxes?
Of course, our all boxes are custom made as per customer request. Just send us your artwork and our design team will show the Digital mock-up.
Will your design team help me in editing my artwork before forwarding boxes for printing?
Sure, we offer FREE design support and can edit your artwork in any way you want.
I don't have an artwork, does your design team create the whole artwork from scratch?
Yes, our design team can create the whole artwork from scratch, you just have to provide us your logo and text details you wanted to print on your boxes.
Which printing method do BOXES XPERT HUB use to print boxes?
We use the offset printing method to print boxes because it gives accurate printing colors according to the file percentage and offset printing also gives fine printing quality.
Do you ship to Canada?
Yes, we offer FREE shipping all across the United State and Canada.
Which payment method do you accept?
We accept all kinds of monetary payments through the Visa, Master, Amex, Discover, Check and Pay Pal.
Do you offer wholesale prices?
We offer special discounted packages for whole sellers and for repeat ordering clients.
In what format should I send my artwork for printing?
You can send us your desired artwork in any editable format PSD, PDF, AI, EPS, CDR with a minimum of 300 Dots per Inch (DPI) file for printing.
Which material do you use to produce boxes?
Since the stock we use is of superior quality with different thickness of White Cardboard and Kraft from 12pt to 30pt depends on the weight of the client's product and client's requirements.
What is the difference between Corrugated and Kraft Stock?
Corrugated stock is used to produce shipping boxes which hip directly, it's similar to Pizza boxes/Shipping boxes material and Kraft stock is recycled brown foldable material with different thickness from 12pt to 24pt.
Can we see the sample of the box before the mass production?
Normally, we show Digital mock-up with a flat and 3D view for approval to see how the box looks like once assembled but on a bulk orders, we provide a physical sample of the box to double check the stock and printing quality after the approval on it we forward the actual job to production.
How do I change something on the order I placed?
Sure, you just have to contact the agent who assisted you with your order to make your order modified as per your requirements.
Can I get my order shipped at different locations?
Yes, we can deliver boxes at different locations half at one place and partly at other.
How can I place an order?
We do have professional agents to help you with your boxes and secure your order from start till end.
Can we track our order?
Yes, you can call or email to the concerned agent who assisted you with the order to get an update on the status of the order.
Can I cancel my order?
On the off chance that you have to drop your request, email us as fast as possible and don't confirm the verification. Once your confirmation has been affirmed, your request moves into production stages, no further changes or cancellations can be made.
